← Back to Roadmap
✅ Production Engineering Level
Incident Management
Complete Beginner → Advanced Syllabus (Pin-to-Pin)
🟢 LEVEL 1 — Incident Basics
1. What is an Incident
- Definition & scope
- Severity levels
- Impact assessment
- Response requirements
2. Incident Response Team
- Incident commander
- Engineers & specialists
- Communication personnel
- Role responsibilities
🟢 LEVEL 2 — Detection & Alerting
3. Alert Handling
- Alert verification
- False positive management
- Alert context
- Escalation triggers
4. Incident Triage
- Impact assessment
- Severity classification
- Urgency determination
- Initial diagnosis
🟡 LEVEL 3 — Root Cause Analysis
5. Investigation Methodology
- Timeline building
- Symptom vs cause
- Change log review
- System state analysis
6. Debugging Approaches
- Hypothesis-driven investigation
- Binary search methodology
- Log analysis
- Trace analysis
🟡 LEVEL 4 — Mitigation Strategies
7. Immediate Actions
- Stop the bleeding
- Temporary mitigations
- Feature flags
- Rollback decisions
8. Rollback Procedures
- Safe rollback execution
- Data consistency
- Communication during rollback
- Rollback validation
🟠 LEVEL 5 — Stakeholder Communication
9. Internal Communication
- Team updates
- Status cadence
- Information sharing
- Transparency
10. External Communication
- Customer updates
- Status page updates
- Message clarity
- Expectation setting
🟠 LEVEL 6 — Resolution & Recovery
11. Long-term Fix Implementation
- Root cause fix planning
- Code changes
- Testing requirements
- Deployment planning
12. System Recovery
- Data recovery procedures
- Service restoration
- Verification steps
- Health check validation
🔵 LEVEL 7 — Postmortem Process
13. Postmortem Facilitation
- Blameless culture
- Timeline reconstruction
- Contributing factors
- Why questions
14. Action Items
- Prevention measures
- Detection improvements
- Process improvements
- Ownership assignment
🔵 LEVEL 8 — Prevention Strategies
15. Technical Controls
- Automated testing
- Chaos engineering
- Load testing
- Canary deployments
16. Process Controls
- Code review standards
- Deployment procedures
- Change management
- Configuration management
🔴 LEVEL 9 — Organizational Learning
17. Metrics & Trends
- MTTR (Mean Time To Recovery)
- MTTD (Mean Time To Detect)
- Incident frequency tracking
- Root cause patterns
18. Continuous Improvement
- Culture of learning
- Training & knowledge sharing
- Runbook maintenance
- System resilience roadmap
⭐ Senior Frontend Focus (Must Master)
- Frontend-specific incident response
- Client-side bug investigation
- Error boundary handling during incidents
- Feature flag management in emergencies
- Client cache invalidation strategies
- Communication about frontend issues
- Postmortem learning from frontend incidents